An empirical study on the effect of e-service quality on online customer satisfaction and loyalty
Year of publication: |
2010
|
---|---|
Authors: | Sheng, Tianxiang ; Liu, Chunlin |
Published in: |
Nankai business review international. - Bingley : Emerald, ISSN 2040-8749, ZDB-ID 2549224-X. - Vol. 1.2010, 3, p. 273-283
|
Subject: | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | China |
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