An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters
Year of publication: |
2009
|
---|---|
Authors: | Grace, Debra |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 16.2009, 1, p. 1-9
|
Subject: | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Emotion | Theorie | Theory |
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