An Examination of Whether and How Racial and Gender Biases Influence Customer Satisfaction
Year of publication: |
2010
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Authors: | Hekman, David R ; Aquino, Karl ; Owens, Bradley P ; Mitchell, Terence R ; Schilpzand, Pauline ; Leavitt, Keith |
Published in: |
Academy of Management journal : AMJ. - Briarcliff Manor, NJ : Academy of Management, ISSN 0001-4273, ZDB-ID 2218598. - Vol. 53.2010, 2, p. 238-265
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