An Experience-Based Measure of Service Quality
| Year of publication: |
1993
|
|---|---|
| Authors: | Edvardsson, Bo ; Mattsson, Jan |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 13.1993, 4, p. 289-306
|