An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Year of publication: |
2013
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Authors: | Bharwani, Sonia ; Jauhari, Vinnie |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 25.2013, 6, p. 823-843
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Subject: | Hospitality management | Competences | Employees attitudes | Interpersonal skills | Hospitality intelligence | Frontline employees | Experience economy | Emotional intelligence | Cultural intelligence | Gastgewerbe | Hospitality industry | Intelligenz | Intelligence | Qualifikation | Occupational qualification | Krankenhaus | Hospital | Kompetenz | Competence | Kognition | Cognition | Dienstleistungsqualität | Service quality | Arbeitskräfte | Workforce | Emotion | Beziehungsmarketing | Relationship marketing | Soziale Kompetenz | Soft skills | Tourismusberufe | Tourism employees |
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