An exploratory study of service productivity index for service industry evaluation
Year of publication: |
2012
|
---|---|
Authors: | Indrianti, Nur |
Published in: |
International Journal of Services, Economics and Management. - Inderscience Enterprises Ltd, ISSN 1753-0822. - Vol. 4.2012, 4, p. 331-343
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | service industry | service productivity index | SPI | internet cafes | productivity measurements | performance evaluation | services | customer satisfaction | service costs | revenue | effectiveness | efficiency | Indonesia |
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