An improvement or a gimmick? : the importance of user perceived values, previous experience, and industry context in human-robot service interaction
Yaou Hu
| Year of publication: |
2021
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|---|---|
| Authors: | Hu, Yaou |
| Published in: |
Journal of destination marketing & management. - Amsterdam : Elsevier, ISSN 2212-571X, ZDB-ID 3073470-8. - Vol. 21.2021, p. 1-11
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| Subject: | Experience quality | Future behavioral intention | Human-robot service interaction | Perceived value | Previous experience | Service robot | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jdmm.2021.100645 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013041367