An innovative process improvement approach that integrates ISO 9000 with the Baldrige framework
Year of publication: |
2000
|
---|---|
Authors: | Mann, Robin ; Voss, Michael |
Published in: |
Benchmarking: An International Journal. - MCB UP Ltd, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 7.2000, 2, p. 128-146
|
Publisher: |
MCB UP Ltd |
Subject: | ISO 9000 | Benchmarking | Baldrige Award | TQM |
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