An integrated approach for evaluating hospital service quality with linguistic preferences
Year of publication: |
2021
|
---|---|
Authors: | Li, Xiaobing ; He, Zhen |
Published in: |
International journal of production research. - London [u.a.] : Taylor & Francis, ISSN 1366-588X, ZDB-ID 1485085-0. - Vol. 59.2021, 6, p. 1776-1790
|
Subject: | 2-tuple Borda | fuzzy linguistic approach | hospital service quality | multi-criteria decision making | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Fuzzy-Set-Theorie | Fuzzy sets | Linguistik | Linguistics | Qualitätsmanagement | Quality management | AHP-Verfahren | AHP approach | Kundenzufriedenheit | Customer satisfaction |
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