An integrated approach for performance enhancement in automobile repair shops
R. Parameshwaran; P. S. S. Srinivasan; M. Punniyamoorthy
| Year of publication: |
2010
|
|---|---|
| Authors: | Parameshwaran, R. ; Srinivasan, P. S. S. ; Punniyamoorthy, M. |
| Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 3.2010, 1, p. 77-104
|
| Subject: | Performance-Management | Performance management | Data-Envelopment-Analyse | Data envelopment analysis | Fuzzy-Set-Theorie | Fuzzy sets | Dienstleistungsqualität | Service quality | Messung | Measurement | Kfz-Gewerbe | Automotive services industry | Indien | India |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009575534