An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design
Year of publication: |
2010
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Authors: | Ferreira, Irene ; Cabral, José S. ; Saraiva, Pedro |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 21.2010, 11/12, p. 1383-1401
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Subject: | Kundenzufriedenheit | Customer satisfaction | Index | Index number | Strukturgleichungsmodell | Structural equation model | AHP-Verfahren | AHP approach | Schätzung | Estimation | Portugal |
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