An integrated framework for customer loyalty in the hotel sector
Alternative title: | Integrisani okvir za lojalnost klijenata u hotelskom sektoru |
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Year of publication: |
2019
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Authors: | Tabaku, Elvira ; Kruja, Drita |
Published in: |
Serbian journal of management : an international journal for theory and practice of management science ; SJM. - Bor : [Verlag nicht ermittelbar], ISSN 2217-7159, ZDB-ID 2634104-9. - Vol. 14.2019, 1, p. 205-221
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Subject: | customer loyalty | service quality | satisfaction | perceived value | image | trust | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Äthiopien | Ethiopia | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Mobilkommunikation | Mobile communications |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in serbischer Sprache |
Other identifiers: | 10.5937/sjm14-18253 [DOI] 10.5937%2Fsjm14-18253 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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