An integrative approach to understanding customer satisfaction with e-service of online stores
Shin-Yuan Hung; Charlie C. Chen; Ning-Hung Huang
| Year of publication: |
2014
|
|---|---|
| Authors: | Hung, Shin-yuan ; Chen, Charlie C. ; Huang, Ning-hung |
| Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 15.2014, 1, p. 40-57
|
| Subject: | e-Service quality | Perceived risks | Perceived convenience | Customer satisfaction | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Website |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010348262