An introduction to service design : designing the Invisible

by Lara Penin.

Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities.

MoreLess

Year of publication:	2018
Authors:	Penin, Lara
Publisher:	London : Bloomsbury Publishing USA
Subject:	Dienstleistungssektor \| Service industry \| Dienstleistung \| Services \| Dienstleistungsinnovation \| Service innovation \| Service-Dominant Logic \| Service-dominant logic \| Digitale Güter \| Digital goods

Online Resource

Check full text access |

More access options

Check Google Scholar

In libraries world-wide (WorldCat)

In German libraries (KVK)

subito order

I need help

Extent:	1 online resource (344 pages)
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references and index. Description based on print version record.
ISBN:	978-1-4725-7259-2 ; 978-1-4725-7258-5 ; 978-1-4725-7258-5
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013041509