An opinion-driven decision-support framework for benchmarking hotel service
Jaehun Park, Byung Kwon Lee
| Year of publication: |
2021
|
|---|---|
| Authors: | Park, Jaehun ; Lee, Byung Kwon |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 103.2021, p. 1-20
|
| Subject: | Benchmarking strategies | Data envelopment analysis | Guest satisfaction evaluation | Hotel service-quality | Online review data analytics | Sentiment analysis | Benchmarking | Hotellerie | Hotel industry | Data-Envelopment-Analyse | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.omega.2021.102415 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012581752