Analysis of ERP Implementation Effectiveness of a Plantation Company in Indonesia

The evaluation of Enterprise Resource Planning (ERP) implementation effectiveness in a company is very important as it helps in analyzing the benefit that the company receives from the system. One of the methods that can be used to measure the effectiveness of ERP implementation is Analytical Hierarchy Process (AHP). This study aims at analyzing the effectiveness of ERP implementation at a plantation company in Indonesia by using AHP. We identify criteria that affect the implementation of ERP based on the literature and interviews with experts from the company, who also score all the criteria. The results show that the identified criteria are strategy-fit, change management, business functionality, flexibility, and benefit. The results also show that ERP has a positive impact to the company. However, it still needs some improvement to maximize its effectiveness