ANALYSIS OF KNOWLEDGE MANAGEMENT AT
De Beers is currently undergoing a process of change from a monopoly into a“miner of choice”; “supplier of choice and employer of choice”. This involveschanges in existing processes, technology and specifically its employees, withrespect to uncovering, acquiring, storing of knowledge and purging of “old”information.In this project, a knowledge management analysis framework was formulated,within the context of the De Beers’ “value chain”: Exploration, Operations andSales. A ten-point scale survey was developed to find answers to researchquestions posed.The scores obtained for the knowledge intensity dimension indicate thatOperations , has the highest mean score 8.17 and therefore perceives its outputto be greatly affected by knowledge, in comparison to the Exploration’s score of6.17, and Sales of 5.00.The prioritisation and detailed analysis of the five dimensions of the modeldeveloped, are presented in the report.
Year of publication: |
2011-05-13
|
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Authors: | Machowski, Robert Zdzislaw |
Subject: | Knowledge management | Diamond mining companies | Mining companies |
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