Analysis of Seasonal Employment in Travel Agencies in Montenegro

One of the main challenges in tourism of the 21st century is how to achieve sustainability of employment in the tourism and travel industry. Problem is very complex, especially today, when the global economic crisis and recession is an ongoing process in almost all countries and when governments expect tourism sector to alleviate high rate of unemployment. The problem is even more complex when travel agencies are concerned,especially for in-bound travel agencies in small tourism destinations, which have prominent seasonal concentration of demand, such as Montenegro. If the recession does not last long, employment of the part-time, seasonal workers at the expense of full-time workers can ensure growth of travel agencies and improve their performances and, thus, competitive advantage. Also, it is necessary to continuously analyze the problems regarding seasonal employment, through measures and activities of tourism and business policies as well as to prevent worsening of the problem through measures and activities in the field of formal and non-formal education. In Montenegro today, seasonal employment is a significant factor in improving the competitiveness of human resource and travel agencies overall, but in the mid to long-term seasonal employment could become one of the major limitations of development thresholds of travel agencies, if something is not changed in the policy of lifelong learning and additional employment