Analysis of the customer journey at the pension provider APG using self-service and data hub concepts
J.C.A.M. Buijs, R.F.M. Bergmans, and R. El Hasnaoui
| Year of publication: |
2021
|
|---|---|
| Authors: | Buijs, Joos C. A. M. ; Bergmans, Rick F. M. ; El Hasnaoui, Rachied |
| Published in: |
Business process management cases vol. 2 : digital transformation - strategy, processes and execution. - Berlin : Springer, ISBN 978-3-662-63046-4. - 2021, p. 111-124
|
| Subject: | Finanzdienstleistung | Financial services | Pensionskasse | Pension fund | Kundenzufriedenheit | Customer satisfaction | Selbstbedienung | Self-service | Niederlande | Netherlands |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1007/978-3-662-63047-1_9 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012631855