Analytical model for performance measurement in healthcare sector of Punjab

Purpose – The aim of this paper is to develop a model for analyzing the performance of health care service providers using analytical modeling. Design/methodology/approach – It is a questionnaire-based work where data were collected using the survey tools. Data were moderated after taking into consideration the opinion of medical practitioners and academia professionals. They were also asked to give their suggestions so that more parameters could be added. Findings – The underlying factors will help to measure the performance of hospitals and service providers in this area. Research limitations/implications – This paper focuses only on private multi-specialty hospitals. Public sector hospitals may be incorporated in future work to ascertain their effect on the selection issues. Practical implications – This paper offers insight into various parameters which will lead to better patient–doctor–hospital relationships. Originality/value – Being on the map of the emerging “health tourism” sector in Asia, very few studies have been conducted in the state of Punjab. This paper attempts to comprehensively examine the factors which will depict the performance of hospitals.