Analytics to execute a client-centric strategy : improve the bottom line by using the balanced scorecard
Tony LoFrumento
Year of publication: |
2007
|
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Authors: | LoFrumento, Tony |
Published in: |
Journal of performance management. - Ludwigshafen : IMIS, ISSN 1863-8236, ZDB-ID 2280310-5. - Vol. 1.2007, 3, p. 5-8
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Subject: | Beziehungsmarketing | Relationship marketing | IT-gestütztes Marketing | Computer-assisted marketing | Balanced Scorecard | Balanced scorecard |
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