Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil
Year of publication: |
2023
|
---|---|
Authors: | Cunha, Beatriz Moschetta ; Lettieri, Carolina Kato ; Cadena, Giulia Wiltenburg ; Pereira, Veridiana Rotondaro |
Published in: |
Logistics. - Basel : MDPI AG, ISSN 2305-6290, ZDB-ID 2908937-2. - Vol. 7.2023, 3, Art.-No. 53, p. 1-14
|
Subject: | e-commerce market | customer satisfaction | COVID-19 pandemic | Coronavirus | Brasilien | Brazil | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Online-Handel | Online retailing | Lebensmitteleinzelhandel | Food retailing | Konsumentenverhalten | Consumer behaviour | Wirkungsanalyse | Impact assessment | Epidemie | Epidemic |
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