ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Suchismita Satapathy
| Year of publication: |
2014
|
|---|---|
| Authors: | Satapathy, Suchismita |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 18.2014, 4, p. 404-428
|
| Subject: | service quality | ANN | QFD | interpretive structural modelling | ISM | electricity utility | consumer satisfaction | Elektrizitätswirtschaft | Electric power industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | India | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010474466