Antecedents and consequences of passenger satisfaction with the airport
Year of publication: |
2020
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Authors: | Bezerra, George C. L. ; Gomes, Carlos Francisco |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 83.2020, p. 1-12
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Subject: | Airports | Multi-airport region | Passenger attitudes | Passenger satisfaction | Flughafen | Airport | Kundenzufriedenheit | Customer satisfaction | Passagierluftverkehr | Air passenger transport | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction |
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