Antecedents of airline passenger loyalty : low-cost versus traditional airlines
Year of publication: |
2010
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Authors: | Forgas, Santiago ; Moliner, Miguel A. ; Sánchez, Javier ; Palau i Saumell, Ramon |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 16.2010, 4, p. 229-233
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Subject: | Fluggesellschaft | Airline | Niedrigpreisstrategie | Low-cost strategy | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
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