Antecedents of consumer-based electronic retail brand equity : an integrated model
Year of publication: |
2018
|
---|---|
Authors: | Butt, Muhammad Mohsin ; Yingchen, Yu ; Mohd-Any, Amrul Asraf ; Mutum, Dilip S. ; Hiram Ting ; Kok Wei Khong |
Published in: |
Asian Academy of Management journal : AAMJ. - Pinang : Penerbit Universiti Sains Malaysia, ISSN 1394-2603, ZDB-ID 2561103-3. - Vol. 23.2018, 2, p. 69-99
|
Subject: | online retail brand equity | e-trust | e-satisfaction | e-retail service quality | brand equity | Markenimage | Brand image | Online-Handel | Online retailing | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Markenführung | Brand management | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
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