Antecedents of intention to use chatbots in service encounters : a meta-analytic review
Krishnan Gopinath, Dharun Kasilingam
| Year of publication: |
2023
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|---|---|
| Authors: | Gopinath, Krishnan ; Kasilingam, Dharun Lingam |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1470-6431, ZDB-ID 2141394-0. - Vol. 47.2023, 6, p. 2367-2395
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| Subject: | anthropomorphism | chatbot | intention to use | meta-analysis | technology acceptance model | technology adoption | UTAUT | Innovationsakzeptanz | Innovation adoption | Meta-Analyse | Meta-analysis | Innovationsdiffusion | Innovation diffusion | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/ijcs.12933 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014427296