Antecedents to client satisfaction in business services - Service firms must set high standards for their performance in satisfying clients
Year of publication: |
1998
|
---|---|
Authors: | Nowak, Linda I. ; Washburn, Judith H. |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 12.1998, 6, p. 441-452
|
Saved in:
Saved in favorites
Similar items by person
-
Team Testing Increases Performance
Nowak, Linda I., (1996)
-
Building Brand Equity: Consumer Reactions to Proactive Environmental Policies by the Winery
Nowak, Linda I., (2002)
-
Antecedents to client satisfaction in business services
Nowak, Linda I., (1998)
- More ...