Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Year of publication: |
2020
|
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Authors: | Wang, Xingyu ; Guchait, Priyanko ; Pasamehmetoglu, Aysin |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 89.2020, p. 1-9
|
Subject: | Emotion | Anxiety | Error management | Gratitude | Service recovery performance | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management |
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