Application of importance-performance model in tour guides' performance: evidence from mainland Chinese outbound visitors in Hong Kong
| Year of publication: |
2004
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|---|---|
| Authors: | Zhang, Hanqin Q. ; Chow, Ivy |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 8022458. - Vol. 25.2004, 1, p. 81-92
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