Applying importance-performance analysis to asses service delivery performance : evidence from Greek insurance
Evangelos Tsoukatos
| Year of publication: |
2008
|
|---|---|
| Authors: | Tsoukatos, Evangelos |
| Published in: |
EuroMed journal of business. - Bingley : Emerald, ISSN 1450-2194, ZDB-ID 2509205-4. - Vol. 3.2008, 2, p. 144-162
|
| Subject: | Griechenland | Greece | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Unternehmenserfolg | Firm performance |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003930240