Applying importance-performance analysis to asses service delivery performance : evidence from Greek insurance
Evangelos Tsoukatos
| Year of publication: |
2008
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|---|---|
| Authors: | Tsoukatos, Evangelos |
| Published in: |
EuroMed journal of business. - Bingley : Emerald, ISSN 1450-2194, ZDB-ID 25092054. - Vol. 3.2008, 2, p. 144-162
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009890603