Applying importance-performance analysis to compare the changes of a convenient store
Year of publication: |
2009
|
---|---|
Authors: | Shieh, Jiunn-I ; Wu, Hsin-Hung |
Published in: |
Quality & Quantity: International Journal of Methodology. - Springer. - Vol. 43.2009, 3, p. 391-400
|
Publisher: |
Springer |
Subject: | Importance-performance analysis | Variance-based method | Service quality | Convenient store |
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