Applying Kansei Engineering, the Kano model and QFD to services
Year of publication: |
2013
|
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Authors: | Hartono, Markus ; Tan, Kay Chuan ; Peacock, John Brian |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 5.2013, 3, p. 256-274
|
Subject: | Kansei Engineering | the Kano model | quality function deployment | QFD | emotions | services | economics | management | Qualitätsmanagement | Quality management | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
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