Applying social network analysis on customer complaint handling
Year of publication: |
2010
|
---|---|
Authors: | Sitko‐Lutek, Agnieszka ; Chuancharoen, Supakij ; Sukpitikul, Arkhom ; Phusavat, Kongkiti |
Published in: |
Industrial Management & Data Systems. - Emerald Group Publishing Limited, ISSN 1758-5783, ZDB-ID 2002327-3. - Vol. 110.2010, 9, p. 1402-1419
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Complaints | Social networks | Information transfer | Customer satisfaction |
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