Appreciation vs. apology : when and why does face covering requirement increase revisit intention?
Year of publication: |
2021
|
---|---|
Authors: | Luo, Anqi ; Ye, Tian ; Xue, Xunyue ; Mattila, Anna S. |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 63.2021, p. 1-8
|
Subject: | Compliance | Covid-19 | Message framing | Policy communication | Revisit intention | Coronavirus | Konsumentenverhalten | Consumer behaviour |
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