Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector
| Year of publication: |
2007
|
|---|---|
| Authors: | Briggs, Senga ; Sutherland, Jean ; Drummond, Siobhan |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 8022458. - Vol. 28.2007, 4, p. 1006-1019
|