Are you being served? : new tools for measuring service delivery
edited by Samia Amin, Jishnu Das, Markus Goldstein
| Year of publication: |
c2008
|
|---|---|
| Other Persons: | Das, Jishnu (contributor) ; Goldstein, Markus P. (contributor) ; Amin, Samia (contributor) |
| Publisher: |
Washington, D.C : The World Bank |
| Subject: | Entwicklungsländer | Developing countries | Öffentliche Dienstleistung | Public services | Qualitätsmanagement | Quality management | Bildungswesen | Educational system | Gesundheitsversorgung | Health care |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | Online-Ressource (xxv, 423 p) ill 23 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery. Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities |
| ISBN: | 0-8213-7185-1 ; 0-8213-7186-X ; 978-0-8213-7185-5 ; 978-0-8213-7186-2 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010521458