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| Year of publication: |
2008
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|---|---|
| Authors: | Hellström, Andreas ; Eriksson, Henrik |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 20.2008, 2, p. 166
|