- 1. Introduction
- 2. Benchmarks and Benchmarking: a Definition Analysis
- 2.1 The Term Benchmark
- 2.2 Benchmarking Evolution
- 2.3 Characterization of Benchmarking
- 2.4 Developing a Benchmarking Definition
- 3. A Reference Model for Benchmarking
- 3.1 Motivation
- 3.2 The ARIS Architecture as Modelling Methodology
- 3.3 Components of the Reference Model
- 4. Conclusion
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