Aspects regarding of safety and security in hotels : Romanian experience

This study investigates safety and security from the perspective of Romanian tourists byassessing the level of importance that tourists give to safety and security depending on the levelof classification of the services they experienced and the generation to which they belong. Weused a quantitative research method in the form of a questionnaire and analysed eight dimensionsof safety and security: detectors, emergency preparedness, medical preparedness, staff security,guestroom security, pool and beach security, hotel access control, and cyber security. We identified thedifferences between tourists’ perception of safety and security depending on the level of classificationof accommodation services and on generation