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Influence of employer-employee relationships on service quality in the hospitality industry in Nakuru County, Kenya
Mburu, Ben, (2020)
Elements of service marketing in the hospitality industry : a case study of Omni group of hotels
Mathur, Meenu, (2020)
From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J., (2018)