Assessing ERP post-implementation success at the individual level : revisiting the role of service quality
Year of publication: |
2015
|
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Authors: | Hsu, Pei-Fang ; Yen, HsiuJu Rebecca ; Chung, Jung-Ching |
Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 52.2015, 8, p. 925-942
|
Subject: | ERP post-implementation | Service quality | System quality | Extended use | IS success | ERP-System | ERP system | Dienstleistungsqualität | Qualitätsmanagement | Quality management | Erfolgsfaktor | Success factor |
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