Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns
Year of publication: |
2019
|
---|---|
Authors: | Ertekin, Necati ; Ketzenberg, Michael E. ; Heim, Gregory R. |
Published in: |
Production and Operations Management. - Wiley, ISSN 1937-5956, ZDB-ID 2151364-8. - Vol. 29.2019, 5 (06.08.), p. 1232-1255
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Publisher: |
Wiley |
Saved in:
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