Assessing performance variability of ground handlers to comply with airport quality standards
Riccardo Patriarca, Giulio Di Gravio, Francesco Costantino
| Year of publication: |
October 2016
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|---|---|
| Authors: | Patriacra, Riccardo ; Di Gravio, Giulio ; Constantino, Francesco |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 57.2016, p. 1-6
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| Subject: | Ground handling | Airport | Quality standard | Baggage delivery | Flughafen | Standardisierung | Standardization | Produktqualität | Product quality | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2016.06.009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011610542