Assessing service quality on the Web: evidence from business‐to‐consumer portals
Year of publication: |
2003
|
---|---|
Authors: | Gounaris, Spiros ; Dimitriadis, Sergios |
Published in: |
Journal of Services Marketing. - MCB UP Ltd, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 17.2003, 5, p. 529-548
|
Publisher: |
MCB UP Ltd |
Subject: | Portals | Worldwide web | Marketing | Customer services quality | Electronic commerce | Greece |
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