Assessing service quality using fuzzy numbers and TOPSIS : an application to self-contained and serviced apartments
Year of publication: |
2019
|
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Authors: | Martín, Juan Carlos ; Mendoza, Cira ; Román García, Concepción |
Published in: |
International journal of business and systems research. - Genève : Inderscience Enterprises, ISSN 1751-200X, ZDB-ID 2422801-1. - Vol. 13.2019, 3, p. 275-296
|
Subject: | fuzzy numbers | TOPSIS | service quality | extra-hotel industry | self-contained and serviced apartments | SCSAs | elasticity | serviced-apartments | ideal solutions | attribute relative performance | observation relative performance |
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