Assessing the self-service technology encounters : development and validation of SSTQUAL scale
Jiun-Sheng Chris Lin; Pei-Ling Hsieh
| Year of publication: |
2011
|
|---|---|
| Authors: | Lin, Jiun-sheng Chris ; Hsieh, Pei-ling |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 87.2011, 2, p. 194-206
|
| Subject: | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009240261