Assessment Approaches for Corporate Knowledge Management Systems

Whereas knowledge management systems (KMS) continue to gain popularity as most advanced corporate information systems, the acceptance of standardized KMS assessment approaches has lagged. Developing metrics to assess a corporate KMS is inherently problematic due to the intangible nature of knowledge-based resources. Nonetheless, assessment is of vital importance for valuation purposes as well as to help managers determine whether particular KMS are effective working. The main focus of this paper is to explain the value of knowledge management and provide a general overview of measurement approaches. Finally, the development of an improved measurement system for corporate KMS is considered the key to the competitive success of the organization