Assessment of logistics service quality using the Kano model in a logistics-triadic relationship
Year of publication: |
2017
|
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Authors: | Sohn, Jea-Il ; Woo, Su-Han ; Kim, Teak-Won |
Published in: |
The international journal of logistics management. - Bingley : Emerald Group Publishing Limited, ISSN 0957-4093, ZDB-ID 1034825-6. - Vol. 28.2017, 2, p. 680-698
|
Subject: | Logistics service quality | Kano model | Attractive quality | Logistics triad | Semiconductor equipment | Dienstleistungsqualität | Service quality | Logistik | Logistics | Qualitätsmanagement | Quality management | Logistikdienstleister | Logistics provider | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Taiwan | Lieferantenmanagement | Supplier relationship management |
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